(1)   Introduction

Nepal Clearing House Limited (“NCHL”) is committed towards the protection of privacy. All the concerned users of the NCHL’s website, connectIPS web-portal and/or connectIPS mobile application are hereby requested to read this privacy statement before commencing their use. By using NCHL’s website, connectIPS web-portal and/or connectIPS mobile application, you signify your consent to the terms and conditions of this statement.

(2)   Collection of Information

NCHL collects personally identifiable information for availing its services and non-personally identifiable information when the users accesses NCHL’s website. When registering on our site, you may be asked to enter your name, email address, date of birth, login credential, security questions or other details to help you with your experience. We collect such information from you when you register on our site. Minimum personally identifiable information may be collected in order to fill out form as feedback or enter information on our site.

 Personally identifiable information means any information relating to an idenfied or identifiable individual like name, date of birth, email id, mobile no., password and security credentials collected during connectIPS user registration and can be used to trace back to an individual. NCHL in its role as the payment system operator also receives financial information related to payment transactions like bank account details of the sender, receiver and transaction amount.

 NCHL may gather non-personally identifiable information while the user visits the website. Non-personally identifiable information means any information that is anonymous, which cannot be used to trace back to an individual. Such information may include IP address, device ID and search engine used.

 By providing your information and using connectIPS, you consent to the collection and use of your information in accordance with this privacy statement, including but not limited to your consent for sharing of your information as per this privacy statement to the regulators and other law enforcement agencies.

(3)   Processing, Storage & Security of Information

 All the personally identifiable information collected are solely meant for the purpose of availing NCHL’s services and their usage are governed by the regulatory requirement and operating procedure of the systems. We may use such information in the following ways:

 To personalize user's experience.

  1. To allow us to better service you in responding to your customer service requests.
  2. To quickly process your transactions.
  3. To send periodic promotional emails, text message regarding newer product and services.

In terms of security, our website is scanned on a periodic basis against security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Personally identifiable information collected is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you have supplied are encrypted via Secure Socket Layer (SSL) technology.

All such information are availed for internal use of NCHL based upon ‘need to know’ and ‘need to use’ basis. The employees of NCHL are bound by Non-Disclosure Agreement for ensuring confidentiality, integrity and availability of information obtained in the course of discharge of one’s duties. We respect and maintain the Confidentiality, Integrity and Availability (CIA) of the Information processed through our system. For this, necessary controls and security measures are implemented to ensure CIA of information at our end. Key standard that gives you confidence in security of our system is independent audit and verification of the industry best practice followed and adherence to ISO 27001 standard.

(4)   Use of Third Party  Information

NCHL incorporates confidentiality clause in its membership agreements and service agreements with the members, service vendors alike. Confirmation of adherence to confidentiality and information security controls is obtained on an annual basis from critical service vendors as per our compliance requirement. The Non-Disclosure Agreement is entered into for Proof of Concept Testing and Vulnerability Assessment & Penetration Testing with the third parties. Besides, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, promotional, or other uses.

(5)   Third Party Links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

(6)   Cookies

Cookies are small piece of data sent from connectIPS web-portal and stored in your computer through your web browser. connectIPS web-portal uses cookies to help us identify users and their usage preferences. Users who do not wish to have cookies places on their computers should set their browsers to refuse cookies before using connectIPS web-portal.

(7)   Changes to the Privacy Statement

The privacy statement may be changed from time to time which shall be notified via web-portal. Changes to the Privacy Statement shall be effective from the date of publication and shall be posted in the same page. You shall be required to review the privacy statement regularly in case of change. Your continued use of the NCHL’s website, connectIPS web-portal and/or connectIPS mobile app upon any change in this privacy statement shall constitute your consent to such change.

(8)   Contact Us

If you have questions regarding this privacy statement, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..